It is the ability to manage inter-personal relationships, and the conflicts that develop at all levels, that will make the difference between an individuals personal success or failure both at work and at home. This programme will show you how.
In our society today, and more particularly in business, there is conflict. Is this necessarily bad. Conflict left unmanaged, or conflict badly managed, can lead to major problems. Conflict well handled, can lead to growth and development. This programme shows how to manage the monster.
TARGET GROUP.
All staff who have contact with clients.
OBJECTIVES.
To effectively handle the conflicts that occur within business, to produce a win-win outcome.
METHODOLOGY.
All training is designed to achieve maximum group attention. Fast paced and entertaining, it allows the delegates to take away real practical skills, rather than just theoretical knowledge.
COURSE CONTENT.
Part 1. Assertiveness training.
Learning to say 'no' without feeling guilty. In this module, we handle the difference between submissive, aggressive and assertive behaviour. Having defined assertiveness, we then work towards developing assertiveness, by reducing submissive and aggressive behaviours.
The pay-offs and disadvantages of both submissive and aggressive behaviour are examined, as well as the pay-offs and advantages of assertive behaviour. Delegates learn how to use the assertive option, to avoid putting themselves down, or putting others down. This helps them to grow, through an understanding of their own personality.
Part 2. Interaction management.
This module handles how we transact or relate with other people. It explores the concept that all people have what it takes to win, and are created with what is required to succeed. The module is designed to allow people to recognise how, when and why the are "losing it," and what can be done to prevent and control this.
This programme is a must for people who have a need to work cohesively with others.
Book NOW, space is limited.
Registered with the Services SETA.
