TARGET GROUP.
All new employees that have a responsibility to customers and therefore the organization.
OBJECTIVES.
* To create an understanding and commitment towards business professionalism and productivity.
* To develop the mind-set of a committed and resourceful business professional.
* To learn how consideration, respect and integrity affects business outcome.
METHODOLOGY.
All training is designed to achieve maximum group attention. Fast paced and entertaining, it allows the delegates to take away real practical skills, rather than just theoretical knowledge.
COURSE CONTENT.
* Why an organization is in business
* How an organization remains in business
* How we create our business image - Perception versus Reality
* Business Ethics
* Manners and courtesy
* Being professional with colleagues and clients
* Making promises - Following-up (Our word - Our bond)
* Problem solving
* Taking responsibility and ownership
* Educating our clients
* Communicating with empathy, integrity and compassion
* Practicing consideration and respect
* Dealing with irate and dissatisfied people
This dynamic workshop will create an ethical, exciting, motivated and highly professional work force.
Book NOW, space is limited
Registered with the Services SETA.
